Frequently asked question
1
(i) Add the item to your shopping cart. (ii) Continue to shop or buy the desired item. (iii) Once your selection is complete click on the checkout & pay icon. (iv) Select your payment mode. (v) Once the payment is done you will receive a confirmation email that your order has been placed on the registered email address given at the time of sign up.
2
We offer FREE SHIPPING for all orders in India. For all international orders, a shipping charge will be applicable.
3
Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees.
4
Yes, you can change the shipping address of your order only before it is billed or shipped. No changes can be done post order shipment.
5
As a policy, our courier partners will always call/text message you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.
6
We always try to deliver the order at the earliest, but we would not be able to accommodate any special requests during the sale period. We commit to try our best.
7
In the unlikely event that the product you received is not what you ordered; please contact our Customer Care Team within 24 hours of delivery. They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.
8
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount or offer an exchange of products of the same value.
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